COOL TANGERINE UNIPESSOAL LDA
Rua Álvaro Castelões, N.º 199
4450 – 041 Matosinhos, Portugal
Company Registration No.: 518453170
Email: cooltangerine223@outlook.com
Effective Date: November 19, 2024
1. Shipping Locations
We currently ship orders to:
- All regions of Portugal
- European Union countries
- Selected International destinations
If your country is not listed at checkout, feel free to contact us for a custom shipping solution.
2. Shipping Times
Estimated delivery times after your order has been processed:
- Portugal (Mainland): 2–5 business days
- EU Countries: 5–10 business days
- International: 7–14 business days
Note: Delivery times may vary during holidays, sales events, or due to customs delays.
3. Order Processing Time
- Orders are typically processed and shipped within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and order weight.
We occasionally offer free shipping promotions, which will be clearly indicated on the website.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link to follow your package.
6. Customs & Duties (International Orders)
- For orders outside the EU, import duties, taxes, and customs fees may apply depending on your country’s regulations.
- These charges are the responsibility of the customer and are not included in the product or shipping price.
7. Delivery Issues
- If your order has not arrived within the expected timeframe, please contact us at cooltangerine223@outlook.com with your order number.
- In case of lost, delayed, or damaged shipments, we will work with the courier service to resolve the issue promptly.
8. Incorrect Address
Please double-check your shipping address before confirming your order.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
9. Delivery Partners
We partner with reliable carriers such as CTT, DPD, DHL, UPS, and others depending on the destination, to ensure safe and timely delivery.
Questions?
If you have any questions or concerns about your shipment, please email us at:
📧 cooltangerine223@outlook.com