team and service

COOL TANGERINE UNIPESSOAL LDA
Rua Álvaro Castelões, N.º 199
4450 – 041 Matosinhos, Portugal
Company Registration No.: 518453170
Established: November 19, 2024
Email: cooltangerine223@outlook.com

Our Team

At COOL TANGERINE, our team is made up of passionate individuals who value creativity, quality, and customer satisfaction. From curating unique fashion pieces and accessories to wrapping the perfect gift, every member of our team is dedicated to bringing you a stylish and memorable experience.

We believe in:

  • Friendly and responsive customer service
  • Attention to design and product quality
  • Continuous improvement and customer feedback
  • Ethical business practices and transparency

We’re proud to be a locally rooted business with a global spirit.

Our Service Commitment

We strive to deliver a seamless, stylish, and stress-free shopping experience. Here’s what you can expect when shopping with us:

1. Product Quality

  • All items are selected with care for their quality, style, and durability.
  • We work with trusted suppliers and constantly review our product lines to ensure excellence.

2. Order Processing

  • Orders are typically processed within 1–2 business days.
  • You’ll receive an order confirmation email and a tracking number once your order ships.

3. Shipping

  • We offer national and selected international delivery.
  • Shipping times and fees vary depending on the destination and will be clearly stated during checkout.

4. Returns & Exchanges

  • We accept returns within 14 days of receiving your order, provided the item is unused, unworn, and in its original packaging.
  • For hygiene and safety reasons, some items (like earrings or undergarments) may not be eligible for return.
  • Please contact us at cooltangerine223@outlook.com before returning any item.

5. Customer Support

  • Our team is available to assist you with orders, sizing, product info, or concerns.
  • You can reach us via email at cooltangerine223@outlook.com, and we aim to respond within 24–48 hours (Mon–Fri).

6. Gift Services

  • Looking for a special gift? We offer curated packaging and gift messaging options at checkout.
  • We’re happy to help you select the perfect gift for any occasion.

Code of Conduct

We operate with integrity and expect the same from our community:

  • Respect for our team and fellow customers
  • Honest communication
  • No tolerance for abuse, fraud, or harassment

We reserve the right to decline service in cases of policy violations or suspicious activity.

Let’s Stay Connected

We love hearing from you! Whether you have feedback, ideas, or just want to say hello, our digital door is always open.

Thank you for supporting COOL TANGERINE and being part of our journey.

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