COOL TANGERINE UNIPESSOAL LDA
Rua Álvaro Castelões, N.º 199, 4450 – 041 Matosinhos, Portugal
📧 cooltangerine223@outlook.com
1. Where do you ship to?
We currently ship throughout Portugal and selected international countries. At checkout, available destinations will be displayed. If your country isn’t listed, feel free to email us for assistance.
2. How long will it take to receive my order?
- Portugal: 2–5 business days
- EU countries: 5–10 business days
- International: 7–14 business days
Please note: Delivery times may vary slightly during holidays or promotional periods.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your parcel in real time.
4. Can I change or cancel my order after placing it?
We process orders quickly, but if you email us at cooltangerine223@outlook.com within 2 hours of placing your order, we’ll do our best to accommodate any changes or cancellations.
5. What is your return policy?
We accept returns within 14 days of delivery for unused, unworn items in their original condition. Some items like earrings, undergarments, and custom gifts are non-returnable. See our full Return & Exchange Policy for details.
6. Do you offer exchanges?
Yes! If you need a different size or color, contact us to arrange an exchange. If the item is no longer available, we’ll offer a refund or store credit.
7. What payment methods do you accept?
We accept most major payment options including:
- Visa / Mastercard
- PayPal
- Apple Pay / Google Pay
- Bank Transfers (Portugal only)
8. Do you offer gift wrapping?
Yes! We offer stylish gift packaging and can include a custom message upon request. Simply select the gift wrap option at checkout.
9. I received a damaged or incorrect item. What should I do?
We’re truly sorry! Please contact us within 3 days of delivery with your order number and photos of the issue. We’ll make it right as quickly as possible.
10. How can I contact your team?
You can reach us at cooltangerine223@outlook.com. We aim to respond within 24–48 hours on weekdays.
11. Do you collaborate with influencers or stylists?
Yes! If you’re interested in collaborating, please send us a message with your portfolio or social media links. We love working with creatives who align with our vibe.